Refund & Cancellation Policy

Effective Date: Aug 18, 2026

This Refund and Cancellation Policy governs all purchases made through drmiaduncan.com, operated by Moxie Medicine, LLC.

Two distinct categories of offering are sold through this website: physical and digital products, and one to one coaching services. Each category is governed by separate terms, and this policy is organized accordingly. Please review the section applicable to your purchase before completing your order.

1. Scope and Application

If you purchased the Bladder Biometrics Kit or any other physical item, see Section 2. If you purchased guides, downloads, courses, or other digital materials, see Section 3. If you purchased a Curiosity Session, a Deep Dive, or a Transformation coaching engagement, see Section 4.

2. Physical products: all sales are final

2.1 Hygiene and safety. The Bladder Biometrics Kit and every other physical item sold here is a personal use product involving direct bodily contact. For hygiene and safety reasons, all sales are final. We do not accept returns or exchanges, and we do not issue refunds once an order has been placed.

2.2 The kit contains digital material. The physical product includes videos to guide you through the biometrics. Because video access cannot be returned once granted, all digital purchases are final and are not eligible for refund or exchange. 

2.3 This applies to opened and unopened items alike. Because we cannot verify the storage or handling conditions of an item once it has left our fulfillment partner, we are unable to accept a return of an unopened or unused kit.

2.4 Please check before you buy. Product contents, dimensions, and materials are listed in full on each product page. If anything is unclear, contact us before ordering and we will answer plainly.

2.5 Damaged, defective, or incorrect orders. If your order arrives damaged, is missing a component, or is not the item you ordered, contact us within 7 days of delivery with your order number and a photograph. We will replace the item or refund it. See Section 6.

3. Digital products, guides, and courses

3.1 Digital materials are delivered immediately upon purchase. Because access cannot be returned once granted, all digital purchases are final and are not eligible for refund or exchange.

3.2 If a download link fails or your access does not activate, contact us and we will fix it. A technical fulfillment failure we cannot resolve is refunded in full.

4. Coaching services

Coaching is booked as a one time payment, not a subscription. There is nothing to cancel later and nothing that renews.

4.1 Before your first session. If you have not yet attended a session, you may cancel for a full refund by contacting us at least 24 hours before your first scheduled session time. If you have not scheduled at all, you may cancel for a full refund within 14 days of purchase.

4.2 Once your engagement has begun. After your first session takes place, payment is non refundable. This includes the remaining sessions of a multi session package. Sessions already delivered cannot be returned, and the preparation and materials attached to them are complete at that point.

4.3 Rescheduling. You may reschedule any session with 24 hours notice, at no charge, using the reschedule link in your calendar invitation. Life happens, and a day of notice lets someone else use the time.

4.4 Late cancellation and missed sessions. A session cancelled with less than 24 hours notice, or missed without notice, is counted as delivered. If something serious happened, tell us. These situations are handled case by case and in good faith.

4.5 Unused sessions. Sessions in a multi session package remain available for 12 months from the date of purchase, after which they expire.

4.6 Where coaching is available. Coaching is not available to residents of New Jersey, New York, California, Massachusetts, or Maryland. State of residence is captured at checkout. If a coaching purchase is completed by a resident of a restricted state, the purchase will be cancelled and refunded in full. This restriction does not apply to products, which ship to all fifty states.

4.7 What coaching is. Coaching is educational and strategic. It complements your medical care; it doesn’t replace it. Coaching services are private and independent of insurance networks, are not billed to insurance and HSA and FSA credit cards are not accepted for payment. Dissatisfaction with the guidance provided is not a basis for refund under this policy, because coaching does not promise a clinical or physiological result.

5. Order cancellations, shipping, and delivery

5.1 Cancelling an order. Orders are processed quickly. Once an order is placed we cannot guarantee that a cancellation or modification request can be accommodated. Contact us immediately and we will do what we can before the order enters fulfillment.

5.2 Shipping estimates. Shipping times shown at checkout are estimates. Carrier delays, weather, and other circumstances outside our control may affect delivery, and we are not responsible for delays once an order has shipped.

5.3 Undeliverable or refused packages. A package returned to us as undeliverable, refused or unclaimed is eligible for a refund upon request. However, we ask that you please confirm your shipping address at checkout.

6. Exceptions

Refunds are issued only where applicable law requires it; where an error occurred on our part, such as a wrong item shipped, a duplicate charge, or another verified fulfillment issue; where a digital product cannot be delivered or accessed and the issue cannot be resolved; or where a coaching purchase falls under Section 4.1 or Section 4.6.

Approved refunds are returned to the original payment method within 5 to 10 business days, depending on your bank or card issuer.

Nothing in this policy limits any right you may have under the consumer protection laws of your state.

7. Billing Descriptor and Payment Disputes

7.1 How charges appear. Purchases made through this website appear on your credit card or bank statement as Moxie. If you do not recognize a charge, please contact us before contacting your bank. In most cases we can identify the order immediately and resolve the question the same day.

7.2 Disputes. If something has gone wrong with your order, please contact us first. Filing a chargeback before contacting us delays resolution for everyone, and we reserve the right to respond to disputes with our full order and delivery records.

8. Changes to this policy

We may update or modify this Refund & Cancellation Policy at any time. Changes are posted on this page with an updated effective date. The version in effect on the date of your purchase is the version that governs it.

9. Contact us

Questions about this policy, an order, or a session: [email protected]. We respond within two business days.

The Bladder Biometrics Kit is an educational self tracking tool. It is not a medical device, diagnostic test, or diagnosis, and it does not treat, screen for, or detect any condition. It is sold separately from coaching and intended for self-directed use and pattern recognition.

Health coaching is educational and strategic in nature and is not a substitute for medical diagnosis or treatment. Coaching services are private and independent of insurance networks. When appropriate, clients are encouraged to consult their local physicians for medical evaluation and care.

Dr. Mia Duncan, Health Coach & Board-Certified Physician